Customer Service Representative (CSR) and/or Dispatcher

Phoenix, AZ

Customer Service Representative (CSR) and/or Dispatcher

Our Plumbing CSR position is part of The Brewer Companies; providing commercial and residential plumbing services to new construction, commercial and residential customers. We have full service locations in the Phoenix and Tucson areas and planned expansion in many areas of the Southwest. Brewer Companies have been serving the southwest for over 25 years, with thousands of enthusiastic customers in all of our Companies.

Brewer Commercial Services and Benjamin Franklin Plumbing is seeking highly skilled Customer Service Representatives for positions in the Phoenix area. This position requires 2+ years related experience. Plumbing Call Center skills are NOT REQUIRED, but are preferred.

Position Requirements Include:

• Applicants must live in the central, west or north Phoenix areas. Applicants for this position must be from these geographic areas.

• Calling customers, phone sales, lead generation, customer problem solving and general customer skills are required. This skill set is required to send technicians to appointments, follow up on work completed, complete invoicing/billing, etc.

• Ability to multi-task while meeting demands and time commitments.

• Exceptional customer service ability -- with a demonstrated track record and current examples of customers that are "raving fans" of your service.

• Communicate effectively with internal team members and customers.

• Ability to learn new terms, information and processes quickly.

• Computer skills in a customer service type of computer system (we will train you on specifics).

• Complete quality work in a timely manner.

• Have past success with a company completing tasks on time and meeting deadlines.

• Deliver attention to detail on every job -- large or small.

• Show up at your best every day... With a professional appearance and attitude.

Additional Requirements Include:

• Ability to work overtime and weekend as needed.

• Ability to be on call as needed.

• Knowledge of the Phoenix metro area.

• Have a professional background free of felony convictions verified by a background check.

• Pass a drug test and remain drug free during your employment.

Benefits of this Position:

• Great pay including base hourly pay 

• A stable, team focused environment.

• Regular hours with limited on-call requirements.

• Company sponsored health, dental and vision insurance.

• Company provided life insurance.